MySafilo FAQ

STEPS TO REGISTER

1. Go to MySafilo and select Log In at the top
2. Click Register Here to create your MySafilo account
3. Enter your Account Number (User ID) and Postal Code
4. Click Submit
5. Enter your Email and create your Password
6. Click on Complete Registration
7. Check your email for an email from noreply@safilo.com
8. Click on the Link in the email
9. Your account is all setup. Go to MySafilo to Log In

HOW TO REGISTER

STEPS TO PLACE AN ORDER

1. Click on Catalog /Search in the menu bar to see options for ordering
2. To show pricing click the Show Prices button
3. Filter your search by clicking the Filter button
4. Customize your search with various filters
5. Select your criteria to search and click Apply Filters
6. Browse through frames based on your search
7. Add frames to the cart using the Add to Cart button
8. Click on the Shopping Cart icon to see the frames you would like to purchase
9. Click Go to Checkout if your selections are made
10. Fill in the required fields:
    
    • Select Shipping Method 
    • Enter Name of Buyer
    • Enter Purchase Order Number or Order Reference (optional)
11. Click Place Order to complete
12. You will receive a copy of your order in your inbox. If you don't see the email address in your inbox, check your junk/spam email folders

STEPS TO RETURN FRAMES

1. Click on Account in the menu bar and select Order History/Returns
2. Use the search bar to find the order that contains the style you want to return. Refine your search by using filters: Order #, Invoice #, Collection, Style or UPC
3. Click on the arrow to the left of the order number to view the order detail
4. Click on one of the following buttons next to the frame you would like to return:
   
   • Warranty - the selected style is added to the cart like a return for warranty.  This button is shown for 3 years
   • Defective - the selected style is added to the cart like a return for defects. This button is shown for 30 days
   • RX - the selected style is added to the cart like a return for RX. This button is shown for 30 days
   • Shipping Error - the selected style is added to the cart like a return for a Shipping Error. This button is shown for 30 days
5. Click on the Shopping Cart icon to see the frames you would like to return.
6. Click Go to Checkout if your selections are made
7. Fill in the required fields:
   
   • Select Shipping Method
   • Enter Name of Buyer 
   • Enter Purchase Order Number or Order Reference (optional)
8. Click Submit Return to complete
9. You will receive the return receipt email from 'noreply@safilo.com' with an optional attached prepaid UPS shipping label. If you do not see the email in your inbox, check your junk/spam folder
10. Using the UPS/FedEx label is optional. If you choose to use the label, a one-time shipping charge will be deducted from your return credit. No shipping charge will be deducted if you do not use the label. Please Note: Shipping charge may vary depending on the box size.
11. Print the return receipt email and label (if you are using the label)
12. Include the printed return receipt email in the box with the frames you are returning and attach a shipping label to the outside of the box
13. Note that for standard commercial returns, your sales rep must approve and issue a return authorization
    

    Ship box to:
    SAFILO RETURNS - DOCK 60
    22905 E 19TH AVE, UNIT 120
    AURORA CO 80019

STEPS TO SUBMIT A

DAILY CART

1. Click on Account in the menu bar and select Profile menu
2. To turn on the Daily Cart function, click on the enable Daily Cart checkbox

HOW TO SUBMIT A DAILY CART