MySafilo FAQ

STEPS TO REGISTER

  1. Go to MySafilo and select Log In at the top
  2. Click Register Here to create your MySafilo account
  3. Enter your Account Number (User ID) and Postal Code
  4. Click Submit
  5. Enter your Email and create your Password
  6. Click on Complete Registration
  7. Check your email for an email from noreply@safilo.com
  8. Click on the Link in the email
  9. Your account is all setup. Go to MySafilo to Log In
register

HOW TO REGISTER

Find out how to register on MySafilo
Duration ∼ 01:35 min
 
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STEPS TO LOGIN

  1. Go to MySafilo and select Log In at the top
  2. Enter your Account Number (User ID) and your Password
  3. Click Log In
  4. Now you're logged in and ready to explore MySafilo
login

HOW TO LOGIN

Find out how to log in on MySafilo
Duration ∼ 00:44 min
 
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STEPS TO PLACE AN ORDER

  1. Click on Catalog /Search in the menu bar to see options for ordering
  2. To show pricing click the Show Prices button
  3. Filter your search by clicking the Filter button
  4. Customize your search with various filters
  5. Select your criteria to search and click Apply Filters
  6. Browse through frames based on your search
  7. Add frames to the cart using the Add to Cart button
  8. Click on the Shopping Cart icon to see the frames you would like to purchase
  9. Click Go to Checkout if your selections are made
  10. Fill in the required fields:
    • Enter Name of Buyer
    • Enter Purchase Order Number or Order Reference (optional)
  11. Click Place Order to complete
  12. You will receive a copy of your order in your inbox. If you don't see the email address in your inbox, check your junk/spam email folders
order

HOW TO PLACE AN ORDER

Find out how to place an order on MySafilo
Duration ∼ 01:43 min
 
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STEPS TO RETURN AN ORDER

  1. Click on Account in the menu bar and select Order History/Returns
  2. Use the search bar to find the order that contains the style you want to return. Refine your search by using filters: Order #, Invoice #, Collection, Style or UPC
  3. Click on the arrow to the left of the order number to view the order detail
  4. Click on one of the following buttons next to the frame you would like to return:
    • Warranty - the selected style is added to the cart like a return for warranty.  This button is shown for 3 years
    • Defective - the selected style is added to the cart like a return for defects. This button is shown for 30 days
    • RX - the selected style is added to the cart like a return for RX. This button is shown for 30 days
    • Shipping Error - the selected style is added to the cart like a return for a Shipping Error. This button is shown for 30 days
  5. Click on the Shopping Cart icon to see the frames you would like to return.
  6. Click Go to Checkout if your selections are made
  7. Fill in the required fields:
    • Enter Name of Buyer 
    • Enter Purchase Order Number or Order Reference (optional)
  8. Click Submit Return to complete
  9. You will receive the return receipt email from 'noreply@safilo.com'. If you do not see the email in your inbox, check your junk/spam folder.
  10. Print the return receipt email 
  11. Include the printed return receipt email in the box with the frames you are returning and attach a shipping label to the outside of the box
  12. Note that for standard commercial returns, your sales rep must approve and issue a return authorization

 

return

HOW TO RETURN FRAMES

Find out how to return frames on MySafilo
Duration ∼ 02:13 min
 
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STEPS TO RESET YOUR PASSWORD

  1. Go to MySafilo and select Log In at the top
  2. Click on Forgot Password
  3. Enter your Account Number (User ID) and your Password
  4. Click Submit
  5. Check your email for an email from noreply@safilo.com
  6. Click on the Link in the email
  7. Create a New Password & Confirm
  8. Click Reset Password
  9. You are ready to Log In to MySafilo with your new password
  10. Now you're logged in and ready to explore MySafilo
reset-1

HOW TO RESET YOUR PASSWORD

Check out this video to find out
how to reset your password
Duration ∼ 01:19 min
 
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STEPS TO SUBMIT A

DAILY CART

MySafilo offers a Daily Cart function to make ordering even easier with daily automated cart submission. To access Daily Cart function
  1. Click on Account in the menu bar and select Profile menu
  2. To turn on the Daily Cart function, click on the enable Daily Cart checkbox
While the Daily Cart is enabled MySafilo will automatically order any frames in your cart. No need to go in and submit your order. MySafilo will do it for you. The Daily Cart is automatically submitted at 2:00 pm ET Monday-Friday. You can verify whether the Daily Cart function is turned on or off at the top of your cart. To turn off the Daily Cart Re-Click on the Enable Daily Cart checkbox

 

daily cart-svg

HOW TO SUBMIT A DAILY CART

The Daily Cart is automatically
submitted at 2pm ET
Duration ∼ 01:29 min 
 
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